CHECK YOUR ORDER ON IMMEDIATELY ON RECEIPT !!! Food products and candy are not returnable. Tea, bagged, or loose, is not returnable. Books are not returnable. If for some reason you wish to return any other item you must notify us within 7 days from "receipt" of delivery. All claims for damaged or missing items must also be made within 7 days. We do our best in packing all our items, however, some items may still arrive broken. Rest assured, we will replace any item damaged in shipping, a claim will be made by us to the shipping agent, you just need to keep all the material for us to make the claim. If you have an item missing from you order, please contact us asap, and we will send it out to you right away. However, any missing items will be shipped regular ground shipping, we will not over night any missing items. We try very hard to check every order, but occasionally this may happen. Please contact us for more details if an item arrives broken or missing. We will pick-up some damaged merchandise, shipping carrier may pick-up some, however, you do not send it back without a return label from us.
BUYERS REMORSE...Any item returned to us is subject to a 20% restocking fee. You must first obtain a return authorization number from us. If returning an item you do not want, Please do not discard any original packing material or the cartons. Items must be returned in original packaging and wrapped securely, unless you are making a partial return,then please use an appropriate size box that is neither to small or to large. Please insure the return item against damage. We cannot make a refund on an item returned broken, that is what insurance is for. You can return unused goods within 14 days of receipt for any reason after a return merchandise authorization has been obtained by phone or email. We will credit you the full amount of the goods value but not the shipping charges. If you decide you do not want an item, and it has shipped, and you refuse delivery on that item, you will also be charged shipping charges for the return of the item. Any item returned to us is subject to a 20% restocking fee. We do our best to describe the items accurately, and we have a professional photographer taking our pictures, but each persons computer resolution is different, and therefore the item may look different from the picture, but, rest assured, it is advertised in the most accurate description as possible.
To avoid returns, please email any questions before you purchase and we will respond immediately. Please understand we cannot make refunds on returns that are over 14 days from receipt of items. We will not make a refund of claims for missing items that are over 7 days old from receipt of order ! CHECK YOUR ORDER ON ARRIVAL ! Make sure all items are undamaged and accounted for.
